STEINSVIK, the Norwegian maker of Thermolicer machines, has appointed a new general manager for the UK.
Innes Weir (pictured), who joined the company on February 26, has 30 years’ experience in the aquaculture industry.
Most recently he has been working as general manager of Cook Aquaculture Pacific, and he has also worked in Scotland, as marine site manager for Scottish Sea Farms.
Steinsvik, announcing Weir’s appointment today, said the new management will give the company ‘a reboot in the UK’.
Weir said: ‘It’s important to personalise our relationships with our customers – to identify their needs and create solutions that allow them to utilise the equipment, technology and experience to the achieve best in class results.
‘I plan on visiting and meeting with all our customers and developing a deep understanding of their business goals and values, whilst ensuring they are updated on the latest developments available from Steinsvik.
‘We have the opportunity to build and develop the UK team around our customers. We understand just how important skilled, motivated staff are to the industry.
‘We employ local people, with an affinity to our core values and a real desire to assist the UK aquaculture industry in its efforts to develop and meet new challenges.’
Steinsvik has been developing innovative solutions for aquaculture for more than 25 years. Headquartered in Norway, it also has outlets in Scotland (in Fort William), Chile, Vietnam, Canada, Oceania and Estonia, and is represented in Turkey, Iceland, and the Faroe Islands.
Weir added: ‘Me personally, and Steinsvik as a company, believe that customer service is the cornerstone of any business relationship.
‘Having the best equipment on the market is only part of our solution for the UK, and ensuring we can service and resolve any issues promptly is the key priority going forward.
‘We have identified on-site training, educational resources, proactive service agreements and schedules as some of the areas we would like to roll out.
‘We also value customer feedback and will ensure contact with skilled technicians is always available, seven days a week, 365 days a year.’